I'm having trouble with my phone not giving notifications for incoming sms when logged into a second account. The notification light will flash, but there is no other notification (sound or screen) that a message has come in until you switch to the owner/first account. Missed call notification (from phone app) function as expected.
Moto G 2nd gen, dual sim phone (XT1068) running Lollipop 5.0.2
Stock 'Messaging' app
Can anyone replicate this issue? Create a second account on the phone, enable calls and sms for the second account.
Send a message to your phone while in the second account with the screen locked.
Do you get a sound or message on the lock screen to tell you there is a new sms? Is there any notification other than flashing notification light?
I'm being told by support (after going through all the checks, factory resets) that I need to send my phone in for repairs, but this seems futile if it's not a hardware fault. I don't think support has tried to replicate the issue on their side either.
Moto G 2nd gen, dual sim phone (XT1068) running Lollipop 5.0.2
Stock 'Messaging' app
Can anyone replicate this issue? Create a second account on the phone, enable calls and sms for the second account.
Send a message to your phone while in the second account with the screen locked.
Do you get a sound or message on the lock screen to tell you there is a new sms? Is there any notification other than flashing notification light?
I'm being told by support (after going through all the checks, factory resets) that I need to send my phone in for repairs, but this seems futile if it's not a hardware fault. I don't think support has tried to replicate the issue on their side either.
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