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lundi 31 août 2015

Motorola isn't a good company in terms of warranty



Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)

Code:


  Santhosh: Hi, my name is Santhosh. How may I help you?

  Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?

  Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?

  Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524

  Santhosh: Thanks for the information.

  Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.

  Anastasios: But take a look here.  http://fsfe.org/freesoftware/legal/flashingdevices.en.html
  Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe

  Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.

  Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer  http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN

  Santhosh: Please go through the warranty policy information on this page.
  Santhosh:  https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a

  Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?

  Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
  Santhosh: You can go through the legal terms here.  https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf

  Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
  Santhosh: We request you check our official website conditions to unlock the bootloader.

  Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
  You have disconnected.





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