So, this sounds simple; but I guarantee you it is not.
I just got my Note5 about 2 weeks ago; and despite some missing key features, I really like it. Until today.
Carrier: Sprint (who apparently doesn't have 24/7 customer service)
My fingers were a little dirty (which they have been before) and my scanner wouldn't unlock the phone. Cleaned them and now it's already locked and seems to not really check the prints anymore?
First attempted fix: backup password, I know I set it up...but it doesn't work. None of the passwords I might use will work.
Second attempted fix: Google signin, I have a free google apps account and apparently using my whole email address as username doesn't work on this; also tried just using the plain username just in case. I know the password is correct. I'm the domain administrator.
Third attempted fix: Android device manager, tried setting a new password on the lock screen and was greeted by the infuriating message "Since google has verified that your screen is already locked, the password you set won't be needed"
Fourth attempted fix: chat with samsung support, which was utterly useless. Although I did find out that samsung has their own unlock utility...except that it has to be setup beforehand.
Fifth attempted fix: bang head on cement...hasn't shown any signs of working yet. Although I feel less frustrated.......and less conscious.
Theories: free version of Google Apps, sucks (the apps themselves are great)...I've had tons of trouble getting signed into certain google features over the years. Also I have no option for a support PIN to use to contact google support.
I think that my latest OTA update may have somehow changed or reset my backup password.
The last theory is whomever changed Android device manager to not reset lockscreen passwords whenever you want to...basically made that tool half as useful as it should be and completely useless to me.
Anyone have any other ideas, that don't involve a full wipe?
I just got my Note5 about 2 weeks ago; and despite some missing key features, I really like it. Until today.
Carrier: Sprint (who apparently doesn't have 24/7 customer service)
My fingers were a little dirty (which they have been before) and my scanner wouldn't unlock the phone. Cleaned them and now it's already locked and seems to not really check the prints anymore?
First attempted fix: backup password, I know I set it up...but it doesn't work. None of the passwords I might use will work.
Second attempted fix: Google signin, I have a free google apps account and apparently using my whole email address as username doesn't work on this; also tried just using the plain username just in case. I know the password is correct. I'm the domain administrator.
Third attempted fix: Android device manager, tried setting a new password on the lock screen and was greeted by the infuriating message "Since google has verified that your screen is already locked, the password you set won't be needed"
Fourth attempted fix: chat with samsung support, which was utterly useless. Although I did find out that samsung has their own unlock utility...except that it has to be setup beforehand.
Fifth attempted fix: bang head on cement...hasn't shown any signs of working yet. Although I feel less frustrated.......and less conscious.
Theories: free version of Google Apps, sucks (the apps themselves are great)...I've had tons of trouble getting signed into certain google features over the years. Also I have no option for a support PIN to use to contact google support.
I think that my latest OTA update may have somehow changed or reset my backup password.
The last theory is whomever changed Android device manager to not reset lockscreen passwords whenever you want to...basically made that tool half as useful as it should be and completely useless to me.
Anyone have any other ideas, that don't involve a full wipe?
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