I was using my phone last night. One second it was working fine, then next second the touchscreen stopped working. The two touchscreen buttons on either side of the Home button work (back arrow and tabs button), but the rest of the screen will not respond. Here are the steps I have taken to no avail:
1) Held down the volume down + power button to do a soft reset.
2) Rebooted into recovery mode and did a factory data reset.
3) Removed the screen protector.
None of it worked. I contacted Samsung through their live chat. He had me do a factory data reset a second time, which didn't work. He said I have to fill out a warranty claim and send the phone back to Samsung for repair and I will be without the phone for up to 14 days since I have had the phone longer than 30 days and I don't have ins. The phone is practically brand new and has no damage and was working fine until this. Sprint pushed out an update within the last 5 days and it seemed to be working fine until this (G920PVPU2BOH1). I am not rooted. Any help you can give me would be much appreciated.
1) Held down the volume down + power button to do a soft reset.
2) Rebooted into recovery mode and did a factory data reset.
3) Removed the screen protector.
None of it worked. I contacted Samsung through their live chat. He had me do a factory data reset a second time, which didn't work. He said I have to fill out a warranty claim and send the phone back to Samsung for repair and I will be without the phone for up to 14 days since I have had the phone longer than 30 days and I don't have ins. The phone is practically brand new and has no damage and was working fine until this. Sprint pushed out an update within the last 5 days and it seemed to be working fine until this (G920PVPU2BOH1). I am not rooted. Any help you can give me would be much appreciated.
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