MotoCare

so I dropped my 1st replacement device from Motocare while away and hoped getting the 2/3 devices available through their program would be just as easy. Apparently not. my IMEI number did not match their system. Called my carrier who provided me one; also not showing. so after 5 days of shouting at various people to gimme my dang phone, they finally got it straight and were to advance my new one.
today i get an email theyre out of blue 32GBs. But theyre sending me a 64GB white one, which is what i originally targeted but couldnt get.
the lesson here is complain loud and someone may hear. or I just got lucky. either way Im stoked