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mardi 22 septembre 2015

Cant reset my s6 edge to factory settings / can enter recovery mode



hi

i switched my s6 edge 64GB to a new phone and i wanted to sell my s6 edge , for that i had to factory reset the device so the buyer wont be able to see by mistake my data ...

i pressed on the factory reset from the settings menu and the phone restarts and didnt delete anything !

i tried to enter recovery mode but without success the phone show the samsung logo and then black screen the return tuch button and the second one are flashing fast few times than the screen flashes 1 time and the phone is dead .

if i press volume down and power it restart or something and the phone works but with the data and i want to earase it all !!

why can i enter recovery mode . ?
pls help !



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