Hello Everyone,
This is the first time I have ever posted anything on any forum online. I have used XDA to get help while fiddling with my devices before so I would just like to thank all of those who share things on forums.
I have a Note 4 SM-N910c running Lollipop 5.0.1. A few days ago I used CF Auto Root Method to root my device. Needless to say, it worked perfectly. However, today I wanted to factory data reset my device just to remove all the files that I have in my phone. I should mention that I am not trying to 'unroot' my phone. Just reset it.
So I went to the settings and factory data reset my phone but this is where the problem began. After clicking 'Erase All' my phone turned off but then a small android animated figure appeared with the words 'Installing System Update' visible beneath it and then suddenly a red faced down android appeared with the words 'error' beneath it. Then my phone went into the stock recovery where I rebooted my system and my phone turned back on without resetting it.
So my question is that, what in the world just happened and how can I reset my phone? I should also mention that I have no custom recovery installed and I have no custom rom intalled. Can anyone please guide me thru this, I would very much appreciate it.
Thank you for your help.
This is the first time I have ever posted anything on any forum online. I have used XDA to get help while fiddling with my devices before so I would just like to thank all of those who share things on forums.
I have a Note 4 SM-N910c running Lollipop 5.0.1. A few days ago I used CF Auto Root Method to root my device. Needless to say, it worked perfectly. However, today I wanted to factory data reset my device just to remove all the files that I have in my phone. I should mention that I am not trying to 'unroot' my phone. Just reset it.
So I went to the settings and factory data reset my phone but this is where the problem began. After clicking 'Erase All' my phone turned off but then a small android animated figure appeared with the words 'Installing System Update' visible beneath it and then suddenly a red faced down android appeared with the words 'error' beneath it. Then my phone went into the stock recovery where I rebooted my system and my phone turned back on without resetting it.
So my question is that, what in the world just happened and how can I reset my phone? I should also mention that I have no custom recovery installed and I have no custom rom intalled. Can anyone please guide me thru this, I would very much appreciate it.
Thank you for your help.
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