Moto X Pure
I ordered from motorola.com originally on 9/2 with an estimated arrival date of 9/16, my second order was on 9/5 with an estimated arrival date of 9/16.
(Black, champagne metallic, black leather, 64gb)
1) My initial order was flagged by my Credit Card as fraud and automatically cancelled.
2) After the order successfully charged to my card, I was unable to cancel, modify, or recustomize the order and told I would need to process a return.
3) From reading reviews/reddit: The back cannot be removed (except by melting the glue with a heatgun). Custom backs will never be available from the moto store or 3rd parties. This is a permanent choice (unless you're very crafty).
4) The website promises that 'You even get one “do-over” for your Moto Maker creation. ' * This was reiterated by /u/Moto_Tom (verified Motorola Support) over at reddit. However, when I contacted customer service, I was told that this was an option only IF you had enough room on your credit card. When I pressed for details, I discovered that the procedure for re-customizing your phone involved ordering a new phone, and processing a return for your existing phone. I believe that there may be a huge market for Moto X Pure refurbs with lime green backs, once people realize that these can never be changed out.
5) Several redditors noted that the order status widget on the Moto website was not accurate and that some people were receiving phones without notification that they'd been shipped, and the order widget stuck under "Device being built"
6) From reviews on the backs, some have noted that the soft grip collects lint. There was an educational discount coupon that gave a free upgrade to wood or leather for edu addresses but I can't find it anymore.
* As far as I can tell, free "do-overs" are only available by processing a return on your phone within 14-days (30 in California) from the ship date. Beyond that there are no do-overs or recustomization. I read somewhere that this had been extended to 30-days for everyone, but the website doesn't say this.
I ordered from motorola.com originally on 9/2 with an estimated arrival date of 9/16, my second order was on 9/5 with an estimated arrival date of 9/16.
(Black, champagne metallic, black leather, 64gb)
1) My initial order was flagged by my Credit Card as fraud and automatically cancelled.
2) After the order successfully charged to my card, I was unable to cancel, modify, or recustomize the order and told I would need to process a return.
3) From reading reviews/reddit: The back cannot be removed (except by melting the glue with a heatgun). Custom backs will never be available from the moto store or 3rd parties. This is a permanent choice (unless you're very crafty).
4) The website promises that 'You even get one “do-over” for your Moto Maker creation. ' * This was reiterated by /u/Moto_Tom (verified Motorola Support) over at reddit. However, when I contacted customer service, I was told that this was an option only IF you had enough room on your credit card. When I pressed for details, I discovered that the procedure for re-customizing your phone involved ordering a new phone, and processing a return for your existing phone. I believe that there may be a huge market for Moto X Pure refurbs with lime green backs, once people realize that these can never be changed out.
5) Several redditors noted that the order status widget on the Moto website was not accurate and that some people were receiving phones without notification that they'd been shipped, and the order widget stuck under "Device being built"
6) From reviews on the backs, some have noted that the soft grip collects lint. There was an educational discount coupon that gave a free upgrade to wood or leather for edu addresses but I can't find it anymore.
* As far as I can tell, free "do-overs" are only available by processing a return on your phone within 14-days (30 in California) from the ship date. Beyond that there are no do-overs or recustomization. I read somewhere that this had been extended to 30-days for everyone, but the website doesn't say this.
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