I have been with Sprint for about 15 years and am finally fed up with the terrible reception I get in most of Los Angeles. Even a Sprint rep told me if I want the best service I might as well leave and go to Verizon. I have some friends that are on Verizon Edge but as far as I can tell financing a 0 phone is no better than buying it the regular way. Take Costco's price for example on a Galaxy S6 is 0 with a contract OR /month (0) without one (Edge plan). I must be missing something here because that's not a deal...:confused:
Affichage des articles dont le libellé est customer. Afficher tous les articles
Affichage des articles dont le libellé est customer. Afficher tous les articles
samedi 12 septembre 2015
mercredi 26 août 2015
Sony Customer Support is definitely lacking
My D6603 was one of the models that succumbed to the Sudden Death malfunction. I had a 32gb model that one morning, simply powered off and never powered on again. The device was almost a year old and in perfect shape.
I contacted Sony, went through their troubleshoot process, and mailed my device, RMA.
2 weeks later, on Friday, I received a 16gb refurbished model back. I contacted Sony immediately, and they said, "we'll escalate and get back to you if we decide to compensate for the difference in models."
That evening, I removed the screen film to put my screen protectors. The rear glass was cracked on delivery. I called but support was already closed for the evening.
I called this Monday, first thing, to report it. Apparently, there's no previous escalation file, and the customer service guy told me I should be happy I got a replacement at all. I asked to have it escalated again based on the fact that they mailed me what I deem to be a defective model out of the box, plus they must find some form of suitable replacement or compensation for the difference in value on products --- for something that is without argument a known defect in their manufacturing.
I was told I would hear back in 1-2 business days. I phoned this AM to follow up and they again don't have any history of escalation from Friday or Monday.
Is there a logical next step --- other than phoning Xperia Customer Support and lodging a complaint a 3rd time --- that I can take here?
I contacted Sony, went through their troubleshoot process, and mailed my device, RMA.
2 weeks later, on Friday, I received a 16gb refurbished model back. I contacted Sony immediately, and they said, "we'll escalate and get back to you if we decide to compensate for the difference in models."
That evening, I removed the screen film to put my screen protectors. The rear glass was cracked on delivery. I called but support was already closed for the evening.
I called this Monday, first thing, to report it. Apparently, there's no previous escalation file, and the customer service guy told me I should be happy I got a replacement at all. I asked to have it escalated again based on the fact that they mailed me what I deem to be a defective model out of the box, plus they must find some form of suitable replacement or compensation for the difference in value on products --- for something that is without argument a known defect in their manufacturing.
I was told I would hear back in 1-2 business days. I phoned this AM to follow up and they again don't have any history of escalation from Friday or Monday.
Is there a logical next step --- other than phoning Xperia Customer Support and lodging a complaint a 3rd time --- that I can take here?
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