T-FORCE

Had issues with the upgrade process. They were saying I owed for both the note 4 and 5 lease payments. Last time I had an issue it got so bad I tweeted the CEO John Legere and he he told me go through T-force for customers service. You tweet them at @Tmobilehelp
Within the day they took care of everything... Full credit and I didnt have to stay on hold for an hour and call the sometimes not so helpful people at customer service. Amazing experience