I purchased two Samsung Galaxy S6 phones from the seller tropical_mobile on ebay. I purchased the phones from them because they listed the item with "12 MONTH SAMSUNG WARRANTY" and also mentioned that the item is located in Memphis, TN in the US. The phones actually shipped from Singapore. They landed in Fedex World Hub in Memphis, and these crooks have mentioned that as the item location just to attract more buyers from the US. After receiving the phones, I checked with Samsung in US to confirm if the phone truly has warranty. And they said the phones are not supported in the US. I asked the seller for a partial refund to keep the phones and they even agreed and sent me a bogus PayPal transaction ID and asked me to wait for a few days. The refund never came through. I wanted to deal this politely with them and was waiting for ever and ever. They play this delaying tactics and with that it was way past eBay's 30 day buyer protection deadline. Also with this I could not change the positive feedback I gave them. In addition they listed that the phone ships from Memphis, TN - but they actually got shipped from Singapore. This is another cheating tactic by this seller.
I then opened a PayPal case, and PayPal buyer protection is a JOKE. This seller sells thousands of phones and gives ebay and paypal a hefty commision. PayPal's decision was to have me ship the item back to Singapore (which costs around 0 for each phone) to get a refund. The seller who told me in the ebay messages that he is ok to give partial refund, has not agreed to partial refund when PayPal contacted them. So ultimately I am having 2 phones that can die anytime without support. My decision now is to spread the word to all discussion forums related to Android and ebay to warn people from staying away from this WORST seller.
US based sellers clearly sell these models by mentioning that there is no warranty. But this tropical_mobiles is one of the worst eBay seller, but tactically manages to have 100% positive feedback.
They may even ask you to close the ebay case and tell that they will process a refund or return. But do NOT close your case until it is fully resolved. A closed case cannot be reopened. This is another tactic from them. After the case is closed, they will not fulfill the promise made.
To Avoid all these hassles, just please stay away from them. You can rather purchase from properly US based sellers who truly list items are not covered under warranty.
I then opened a PayPal case, and PayPal buyer protection is a JOKE. This seller sells thousands of phones and gives ebay and paypal a hefty commision. PayPal's decision was to have me ship the item back to Singapore (which costs around 0 for each phone) to get a refund. The seller who told me in the ebay messages that he is ok to give partial refund, has not agreed to partial refund when PayPal contacted them. So ultimately I am having 2 phones that can die anytime without support. My decision now is to spread the word to all discussion forums related to Android and ebay to warn people from staying away from this WORST seller.
US based sellers clearly sell these models by mentioning that there is no warranty. But this tropical_mobiles is one of the worst eBay seller, but tactically manages to have 100% positive feedback.
They may even ask you to close the ebay case and tell that they will process a refund or return. But do NOT close your case until it is fully resolved. A closed case cannot be reopened. This is another tactic from them. After the case is closed, they will not fulfill the promise made.
To Avoid all these hassles, just please stay away from them. You can rather purchase from properly US based sellers who truly list items are not covered under warranty.
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