Samsung tech support trashed wife's phone after Settings App failure fix

It seems that after the November AT&T OS upgrade that my wife was unable to get into the Settings App (Settings Failed Error). :crying:
1. Got on with Samsung support, they took me through several reboot sequences, etc.
2. Finally they said we need to Factory Reset. We backed up data with Kies and proceeded.
3. While rebooting from the factory reset, OP Sys fails on the language selection screen (Settings Failed Error)
4. Samsung took us too Kies and tried to flash the Op Sys.
5. Now getting "Firmware upgrade encountered an issue".
6. Tried Kies again but does not find my device.
7. Downloaded the I747 AT&T Rom and using Odin
8. Am able to get the "Downloading" screen to work
8. Odin sees the Com but when trying to flash, it Fails every single time.

HERE IS THE SEQUENCE:

<ID:0/005> Added!!
<OSM> Enter CS for MD5..
<OSM> Binary Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/005> Odin engine v(ID:3.1100)..
<ID:0/005> File analysis..
<ID:0/005> SetupConnection..
<ID:0/005> Initialzation..
<ID:0/005> Get PIT for mapping..
<ID:0/005> Firmware update start..
<ID:0/005> SingleDownload.
<ID:0/005> aboot.mbn
<ID:0/005> NAND Write Start!!
<ID:0/005> FAIL! (Auth)
<ID:0/005>
<ID:0/005> Complete(Write) operation failed.
<OSM> All threads completed. (succeed 0 / failed 1)

Now I am stuck as to what to do next. PLEASE HELP :crying: