My son attempted to root his S6 with Odin and failed. His phone is SM-G920R7 (nTelos) and there are no compatible roms - but that didn't stop him from trying. So we are got the "An error has occurred updating the device software. Use the Emergency recovery function in the Smart Switch PC software." So, downloaded that, went to the software update and initialization section to try to reinstall the factory software. It takes the Model number (above), but then asks for the serial number. I've tried both IMEI# on the back and any other numbers I can come up with. No luck.
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
I called the carrier and Samsung and each of them told me to call the other. Does anyone know what "serial number" (technically s/n: is the prompt) they want? Thanks.
It seems at this point that the software is only trying to validate that the serial number exists - the phone is not connected to the computer. But entering any of the numbers mentioned above only lead to an error stating the serial number is not valid.
Any help would be great. Thanks
I have got the same problem now, my problem happens on the phone Samsung A6 though
RépondreSupprimerI wonder if you find a solution yet?