Verizon Note edge / keypad not registering w/ automated systems

I have a brand new note edge ( it registers as a note 4 is why I put this here and due to no note edge forum ) and am using my t-mobile sim and it all seems to work fine except when I call say best buy and have to press 1 for electronics for example and I press 1 but it does not register and cannot get through to whom I am trying to reach.

I can use it to make calls and it's fine, just the automated systems it has trouble with, have done a factory reset.

I love the phone but this is a moderate issue for me, that and that I can't root it...:rolleyes:


Thanks for any help / direction.