Phone. SM-N900R4
Build number. LRX21V.N900R4TYUDOH1
Version 5.0
Unrooted, factory configuration.
The handset will make and receive calls, with zero sound including no connect tones, ringing, etc. On my end or the callers. Texts and browses net no problem. Phone has never been dropped or exposed to water. Customer service reset tower connection, double checked a few settings over the phone to no avail. Wiping the cache worked for 1 call. A factory reset worked for less than an hour. Tech support suggests buying a new phone. If that were plausible I would happily do that. Are there any other suggestions or ideas.
Thank you very much for your time.
Build number. LRX21V.N900R4TYUDOH1
Version 5.0
Unrooted, factory configuration.
The handset will make and receive calls, with zero sound including no connect tones, ringing, etc. On my end or the callers. Texts and browses net no problem. Phone has never been dropped or exposed to water. Customer service reset tower connection, double checked a few settings over the phone to no avail. Wiping the cache worked for 1 call. A factory reset worked for less than an hour. Tech support suggests buying a new phone. If that were plausible I would happily do that. Are there any other suggestions or ideas.
Thank you very much for your time.
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