Let me start by saying I am a newbie. I haven't done any modifications or anything of that sort to the device. I have a Fire HDX 7" that is about 18 months old. Things were going great and then my reader started acting up. The device wasn't completely turning pages, and then locked up all together. I plugged it in to charge, powered down and left it to charge overnight. Turned it back on and was greeted by a screen that says:
Fire System Recovery
Your Kindle doesn't seem to be able to boot.
Resetting your device to Factory defaults may
help you to fix this issue.
Volume up/down to move highlight;
power button to select.
Reboot your Kindle
Reset to Factory Defaults
So I chose the Factory Default. It doesn't seem to be completing the erase procedure, it won't boot. I tried customer service and they were less than helpful, offering me a discount on a refurbished unit.
I expected more than 18 months out of this device. Anything I can do?
Fire System Recovery
Your Kindle doesn't seem to be able to boot.
Resetting your device to Factory defaults may
help you to fix this issue.
Volume up/down to move highlight;
power button to select.
Reboot your Kindle
Reset to Factory Defaults
So I chose the Factory Default. It doesn't seem to be completing the erase procedure, it won't boot. I tried customer service and they were less than helpful, offering me a discount on a refurbished unit.
I expected more than 18 months out of this device. Anything I can do?
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